Executive Thought Leadership

Does your company have the courage to lean into its data?

Many companies struggle to balance intuition with data when making product decisions, often at the expense of the customer experience. The key to bridging this gap is data—it validates decisions, ensuring they’re driven by insight, not influence.

Fast Company Article - Feb 27 2025

Want happy customers? Focus on removing their pain points

Customers often seek simple, efficient products that save time. Overly complex or feature-heavy products fail to meet user needs, leading to a disconnect between tech investments and customer satisfaction.

Fast Company Article - June 18 2024

Reshaping how we work in the age of Generative AI and the evolution of technologies

As a keynote speaker at the AWS Executive Summit, I discussed how the rapid rise of generative AI, machine learning, and high-performance computing is transforming society and redefining how we live and work.

AWS Executive Keynote - May 24 2024

Building products for the professionals of the future: Where trust and design intersect

Generative AI has become a recent game changer in the delivery of customer experiences. Customers have three priorities for AI-driven products: trust, quality, and value.

Fast Company Article - Oct 13 2023

Accessibility at the heart and at the start: Designing for everyone

For accessibility to be more than a talking point and truly embraced, there needs to be a mindset change in the way organizations activate it. We need to expand our thinking and consider all types of experiences to ensure meaningful inclusion and access for all.

Fast Company Article - Jul 27, 2023

Always smarter, never harder: adopting AI tools to enhance design teams’ impact

Our role is in Design is to augment human knowledge with AI capabilities to deliver great customer experiences. Only through achieving this balance does a team’s work become smarter.

Fast Company Article - Apr 19, 2023

Innovating from within: the importance of upskilling your team

If you don’t find a way to upskill your team, get them excited about the next thing, and provide new opportunities, your team members will leave.

Fast Company Article - Jan 27, 2023

Rethinking innovation during strong economic headwinds

Tough economic times pose a host of challenges, to be sure; however, a pronounced shift away from innovation—rather than a rethinking and recalibration of it—during a potential economic storm will leave your organization scrambling to smoothly sail once calmer seas inevitably appear on the horizon.

Fast Company Article - Dec 6, 2022

User Experience Audits: When, How, and Why?

Sharing some thoughts on why user experience is an important part of customer experience, and as the digital revolution rolls on, ensuring a seamless user experience (UX) is critical if organizations wish to remain competitive.

No Jitter Interview - Sept 10, 2022

Creating a framework for change: Leading team members through unsettling transitions

When you ask people for support and insight on a new project, even if you don’t ultimately include every single suggestion you receive, the act of doing so goes a long way toward creating buy-in.

Fast Company Article - Aug 19, 2022

Disruptions in the force: How breaking down and shifting teams can lead to innovation

When you rip people out of that comfort zone with the force of disruption, all of a sudden the world opens up. And the reward is bigger than you might think.

Fast Company Article - Jun 22, 2022

Building on solid foundations to ‘fail fast’ and surge forward

It’s crucial to have invested in this foundational infrastructure to be able to move quickly and keep up with the speed of change.

Fast Company Article - Mar 24, 2022